Rugs

All our Tibetan and flat woven rugs are handcrafted from Tibetan wool, hemp and/or bamboo silk. They are dyed using specialist, reactive Swiss dyes that are heavy metal free and more environmentally friendly than other conventional dyes. CHACCRA rugs are created using complex colour and weave structures and to ensure they continue to maintain their original look and feel we suggest several care and maintenance techniques.

Regular cleaning: All rugs should be vacuumed or swept once a week, with the underside vacuumed once every couple of months. If stained, act quickly to prevent permanent staining - always clean from outside in, blot don’t rub (to prevent damage to fibres) and leave to air dry without using heat.

Deep cleaning: Every four or five years our rugs should be deep cleaned by a professional rug cleaner. Our rugs should always be cleaned by hand and should never be dry or steam cleaned.  

Loose threads and fluff: Shedding should be expected during the lifecycle of a handcrafted woolen rug, especially at the beginning. Gently remove the excess fluff and ensure that no fixed threads are pulled. In the event of a pulled thread simply cut the thread to the same length as the others - do not pull or attempt to unravel it.

Storage: When storing CHACCRA rugs for a short amount of time, store them rolled and leant against a dry and clean surface. The storage area should be kept dry at all times and rugs should be encased in a waterproof bag or casing. Never store our rugs folded, and if our rugs need to be stored for a significant amount of time, ensure they are unrolled and stored flat to prevent misshaping and warping.

Display: CHACCRA rugs can be displayed as either rugs or wallhangings, however wherever you decide to display them ensure the display area is dry and clean. You should also avoid displaying rugs in direct sunlight to prevent colour bleaching and we always suggest moving rugs into different spots a couple of times a year to even out wear and tear.

Blankets

Our blankets are made from superfine fibres including yak, cashmere and merino wool. If you choose to wash our blankets at home, you can easily hand wash and air dry them. However if you’re ever unsure, simply take them to a trusted dry cleaner. In cases of spillages, use a clean cloth or paper towel to gently blot the affected area, and to remove stains we always suggest a trusted professional cleaner.

Brassware

Our brass is natural and unoxidised which means it’s prone to colour changes. To clean our brassware use a specialist brass cleaner with a dry cloth and buff the surface until shiny. Lots of those who buy our brassware are often quite taken by the colour changes and often opt to keep the item in its most natural state.

For more information on how to care for our products or if you have any questions regarding the materials we use, please don't hesitate to contact us.