Orders & Delivery

Once you have placed your order you will receive a confirmation email confirming that we have received your order. This does not mean that your order has been accepted and is on its way. Due to the nature of our production process (that nurtures artisanship and cultural heritage) before accepting your order we have to confirm with our workshops in Nepal that your order can be fulfilled. Don't panic though! We simply have to have a chat and get the order underway, only under very rare circumstances do we cancel orders, however delays may occur due to public holidays or festivals.

Once accepted by our workshops, we will then send you an order acceptance email outlining the details of your order with confirmed shipping times. Once you have received your acceptance email please keep it somewhere safe incase we need to contact you in reference to your order throughout any stage of the production process.

For a more detailed response to this question you can find out more  in our Terms. If you have any further queries regarding your order or ordering from us, please don't hesitate to contact us.

If you have any changes to make to your order please contact us at support@chaccra.com as soon as possible. However requests made 24 hours after you have received your order acceptance email may not be able to be fulfilled due to the nature of our business.

All our rugs are works of art and are made from thousands of hand tied knots, are hand dyed and finished. Handcrafted by family run artisan workshops in Nepal, each design is extremely labour intensive and takes months of highly skilled, hard work to finish. So relax, take stock and look forward to the arrival of your very own piece of Nepal - we assure you, it's worth the wait.

We accept most major credit or debit cards and PayPal.

If your credit card is lost or stolen and used fraudulently as a direct result of being used to buy from our site before you tell your credit card issuer, we will assume liability for the first $50 USD or your loss.  Your credit card company is under obligation to take responsibility for the rest. If your card is still in your possession and used fraudulently, your credit card issuer is under obligation to take responsibility for your entire loss. We will use reasonable endeavours to work with your credit card company to minimise the hassle for you. Arrangements that protect you against the fraudulent use of debit cards are different, and you should check with your debit card issuer.