Care and maintenance

All collections are made from natural materials. Handmade by skilled artisans in Nepal, each of our collections has their own unique care methods. Learn more about the materials we use to produce our collections as well as our suggestions on how to clean and care for them. 

Rugs

All our rugs are handcrafted by expert Tibetan rug artisans in Nepal, using only the finest natural materials, and are dyed using specialist Swiss dyes. 

How to clean and care for our rugs

  • Hand wash only
  • Do not dry clean
  • Do not steam clean
  • Do not use chemical cleaners or household cleaning products
  • We recommend vacuuming or sweeping your rug once a week 
  • Vacuum the underside of the rug every three months
  • Never pull on a thread that is loose from the rug, cut it off flush with the others
  • To spread wear evenly across the entire surface, we recommend changing the orientation of the rug two or three times a year
  • Prolonged exposure to sunlight can result in the fading of colours
  • Carpets should not get wet, since certain colours may run due to the characteristics of the dyes used
  • Do not leave your rug folded for an extended period of time, this could lead to the threads warping and misshaping.

Stain removal

If your rug is stained, you must act quickly to prevent permanent staining and you should always clean from the external border towards the centre of the rug to avoid propagating the stain. Press gently to avoid damaging the carpet pile and always dry the rug horizontally on a towel or a dryer.

Deep cleaning

Periodically, every four or five years, your rug should be professionally cleaned using water, to keep it looking refreshed and brand new. 

Himalayan Cashmere Blend Blankets

Our blankets are made from a unique blend of cashmere and Himalayan wool, sourced from rural communities in the Himalayan Highlands.

How to clean and care for our blankets

  • Never wash woollen blankets in the washing machine; wash by hand in cold water or dry clean
  • In the case of spillages, use a clean cloth or paper towel to absorb any liquid
  • To remove stains we suggest taking your blanket to a trusted dry cleaner

Brassware

Our brass is made from natural, handmade brass which is prone to oxidation and changes in colour. To clean our brassware, use a specialist brass cleaner with a dry cloth and buffer the surface to suit. 

For more information on how to care for our designs you can contact us on hello@chaccra.com.