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Product Care // Materials

All collections are made from environmentally friendly and natural materials. Handmade by skilled artisans in Nepal, each of our collections have their own unique care methods. From rugs to blankets, learn more about the materials we use to produce our collection as well as our suggestions on how to clean and look after them. 

How to care for Chaccra products

All our rugs are handcrafted by expert Tibetan rug artisans in Nepal, using only the finest natural materials, and are dyed using specialized Swiss dyes.

Learn how to clean your rug

Hand wash only
Do not dry clean
Do not steam clean
Do not use chemical cleaners or household cleaning products

Maintenance

We recommend vacuuming or sweeping your rug once a week 

Vacuum the underside of the rug every 3 months

Never pull on a thread that is sticking out of the surface of your rug, but cut it off flush with the others

To spread wear evenly across the entire surface, we recommend changing the orientation of the rug two or three times a year

Prolonged exposure to sunlight can result in the fading of colours

Carpets should not get wet, since certain vivid colours may run due to the characteristics of the dyes used

Do not leave your rug folded for an extended period of time, this could lead to the threads warping and misshaping.

Additional notes on vacuums

Please do not use high suction vacuums like Dyson or Oreck on our rugs, canister vacuums without beater bars are the most effective. We do not recommend using a vacuum with the beater bar running. Please disable the beater bar (if your vacuum has that feature) or use the hand tool to vacuum the rug. If you must use a vacuum with a beater bar start on the highest height setting and check to make sure the beater is not pulling fiber from the rug.

Brooms and sweepers are a great, gentle way to clean your rug.

Cleaning and stain removal

If your rug is stained, you must act quickly to prevent permanent staining of the fabric or design. Always clean from the external border toward the centre to avoid propagating the stain. Press gently to avoid damaging the carpet pile and always dry the rug horizontally on a towel or a dryer.

In general, depending on the type of stain, we recommend:

For stains caused by solid substances or dust, carefully shake and brush your rug to remove as many crumbs as possible before continuing to follow the specific instructions for cleaning the stain.

For stains caused by liquid substances, immediately absorb any excess liquid using a paper towel before proceeding with the specific instructions for cleaning the stain.

For mud and dirt (use water only):

1. Allow the stain to dry
2. Dry brush and vacuum
3. Apply water by blotting rug with a damp sponge or cloth
4. Blot dry with a clean, dry cloth

For coffee, wine, chocolate, food, blood or pet accidents, use 1:16 ratio white vinegar to water solution/1 Tbsp. white vinegar to 1 cup water. Then:

1. Absorb residue with kitchen towel or a clean cloth; vacuum or gently pick up any solids
2. Apply solution by blotting rug with a sponge or cloth
3. Apply water by blotting rug
4. Blot dry with a clean, dry cloth

Note: If there is a stain or another type of mark that you cannot remove with the above instructions please consult a local fine rug store or professional wool rug cleaner.

Deep cleaning

Periodically, every four or five years, your hand-knotted rug should be professionally cleaned using water, to look refreshed and brand new. Please contact us if you have any questions about what you should ask the rug cleaning company or appropriate cleaning and drying processes. 

Preventing moth damage

Periodically inspect rug, particularly the back and any areas that are undisturbed or remain in darkness (such as those that may be under furniture) for moths, moth larvae or the casing or webbing they leave behind. If you do find any of these remove immediately and clean the rug more frequently, monitoring for any continued sign of moth activity. Frequent vacuuming and sweeping as well as foot traffic and can help to discourage moths.

Our blankets are made from a unique blend of cashmere and Himalayan wool, sourced from rural communities in the Himalayan Highlands.

Learn how to clean and care for Himalayan sheep's wool

Never wash our woollen blankets in the washing machine, always either wash by hand in cold water or dry clean

In the case of spillages, use a clean cloth or paper towel to absorb any liquid

To remove stains we suggest taking your blanket to a trusted dry cleaners.

Learn more about the materials we use

We use Himalayan wool from Changphel sheep who live over 14,000 feet above sea level. Farmed by Nepalese nomadic communities, Himalayan sheep are subject to extremely cold weather and in order to cope with such low temperatures their fleece is particularly long, tensile strong and contains a high level of lanolin.

Lanolin is a waxy substance that is naturally produced by sheep and covers the fibers of their wool acting as a type of moisturizer. It’s what gives Himalayan sheeps wool its reputation for being the most durable and luxurious wool on the planet.

Hemp is the durable fibre that not only creates long lasting, beautiful rugs and furnishings, it’s also great for the environment, is renewable and grows naturally in the mild and humid Nepalese Himalayas.

Hemp is a self-sustaining weed that doesn’t need arable land to grow making it an invaluable resource to remote Nepalese communities who need their land for food cultivation. Although farming hemp is technically still illegal in Nepal, its natural growth continues to be a solid source of income for Nepal’s rural communities.

The practice of Chinese silk production dates back over 6000 years, making China the only country to have independently produced the fabric worldwide. Traditional Chinese silk is made from the cocoons of Bombyx Mori silkworms and is world renowned for its beautifully soft and shiny finish.

Designed with luxury in mind, Chinese silk is a high end but fragile fabric and requires plenty of care in order to maintain its original beauty. Perfect for low traffic areas and wall hangings, pure Chinese silk should only be used for decorative purposes.

With the same exquisite finish as traditional silk, bamboo silk is 100% renewable and is considered a luxurious alternative to traditional silks made from silkworms. Made from the stalks of bamboo, bamboo silk is extremely durable, has the same shiny qualities as traditional silks, is breathable like cotton, cool to the touch and can be easily blended with other fibres.

Our banana silk is handmade and comes from the Planes in Nepal. Unlike machine made banana fibres, our banana silk is strong and durable as well as shiny, making it the perfect solution for our handwoven rug collections.

Banana silk is 100% natural, can be dyed any colour and is an extremely versatile material that offers a beautiful range of finishes and styles.

Nettle, also known as allo, is a natural fibre that’s found in the nettle plant. From root to tip the nettle plant is a useful resource and is used for a variety of medicines, foods and crafts. Nettle leaves are loaded with stinging hairs that are full of formic acid, serotonin and histamine, making it, in its natural form, a useful way to prevent pests in the home.

Nettle is a great fibre to use in rugs because it requires little to no maintenance and can be left to its own devices with little worry.

Linen is one of the most popular fibres in the world and derives from the flax plant. A naturally durable and versatile fibre, linen comes in shades of ecru, tan, grey or ivory and can be easily dyed any colour.

Linen is cool to the touch and is an ideal fibre for hot weather countries because it has a high natural luster, as well as being easy to clean.

Hemp Tibetan rug from Hemp Tibetan rugs collection